Effective Date: 21-Oct-2024

At Efzee Decors, we strive to provide our customers with high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Return Policy

  • Eligibility for Returns: You may return most new, unopened items within [30 days] of delivery for a full refund. To be eligible for a return, your item must be in the same condition that you received it, and it must be returned in the original packaging.

  • Non-Returnable Items: Certain items cannot be returned, including:

    • Personalized or customized items
    • Items marked as final sale

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Your Email Address] or [Your Phone Number] to request a return authorization. Please include your order number and the reason for the return.

  2. Return Shipping: Once your return is authorized, we will provide you with instructions on how to return your item. You will be responsible for paying the return shipping costs unless the item is defective or incorrect.

  3. Packaging: Please package the item securely in its original packaging, including all accessories, tags, and documentation.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days from the date of cancellation confirmation.

4. Exchanges

  • If you need to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.

5. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us immediately at [Your Email Address] or [Your Phone Number]. We may request photos of the damage for our records, and we will arrange for a replacement or a full refund.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to reach out:

  • Email: info@efzeedecors.com
  • Phone: +91 9756037000
  • Address: Saharanpur, Uttar Pradesh, 247001